SHOPPING FAQ

How do updates work?

Update dates and times are always posted on the homepage of this site. I usually update my shop once a week, on Fridays at 7pm Eastern Time, unless otherwise noted. I also offer updates once a month at 10am Eastern Time, for those who are unable to make my normal updates.



It's update time and I don't see any yarn for sale. Help!

Simply click "SHOP" from the menu. You should see two collections, "PATTERNS FOR SALE" and "UPDATE". Click on the "UPDATE" collection to view yarn for sale.

If you do not see this collection, or do not see any yarn for sale, the shop has sold out.


How does checkout work?

Please know, while I dye as much yarn as I can for updates, quantities are limited and often sell out quickly.

I always recommend creating an account with the site and signing in a few moments prior to an update. Depending how quickly items sell, this does not guarantee that you will successfully check out with all the items placed in your cart. However, it does make the checkout process more efficient.

Please know I cannot combine and refund additional shipping costs for multiple orders.


How do I purchase a Yarn Club?

When purchasing a membership, you will upfront for the shipment of each monthly installment, at checkout. Please be sure to choose your correct location and the "Yarn Club" shipping option. Orders with incorrect shipping options will be cancelled.

 


I placed multiple orders. Can you combine them?

 

Due to the high volume of orders I receive each week, shipping costs for multiple orders cannot be combined. It creates additional work that takes away from the time I need to package / ship orders, so I may return to dyeing more yarn.
  


Do you accept custom orders?

Regretfully, I cannot accept custom orders at this time.



Do you reserve listings?

Sorry, I do not reserve listings. In fairness to all my customers, items are sold on a first-come-first-serve basis.

 


I don’t have a swift and/or ball winder. Can you wind my skein(s) for me?

Absolutely! Just let me know in the “notes” section, when checking out. I will ship your yarn caked and ready to knit!

 

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