Frequently Asked Questions

    Have a question? Please read this page before contacting me via email.

     

     

    Who are you?

    Voolenvine Yarns is a small indie hand-dyed yarn business, founded by Kristin Lehrer and based in Brooklyn, New York.

     


    How do I contact you?

    Email is the best way to get in touch (Contact@VoolenvineYarns.com). Please do not message me via Ravelry, Instagram, or any other social media avenues regarding orders, or business inquiries. You will not receive a reply. Please use email to contact me about these matters.

    I always respond to order / business inquiries via email, within 24 hours, Mon-Friday. If contacting me over the weekend, please allow for the next business day for me to respond, as I have limited access to my computer. Thank you!


    How do updates work?

    Update dates and times are always posted on the homepage of this site. I update my shop once a week, on Fridays at 7pm EST, unless otherwise noted. I also offer "international-friendly" updates, once a month at 10am EST, for those who cannot make my normal updates.

    You can also follow me on Instagram, Facebook, or sign up for the newsletter (scroll down to the bottom of the page) to stay informed about updates and more. 


    How does checkout work?

    While I dye as much yarn as I can for updates, quantities are limited and often sell out quickly.

    To make checkout faster, and better your chances of getting the yarn you want, I always recommend creating an account with the site and signing in a few moments prior to an update.

    Please know, I cannot combine and refund additional shipping costs on multiple orders. 


    Do you accept custom orders?

    Regretfully, I cannot accept custom orders at this time, or in the foreseeable future. No exceptions.


    Where else can I purchase your yarn?

    Voolenvine Yarns is available for purchase online, through this website ONLY.  Occasionally, I do local trunk shows and collaborate with other makers.  Please sign-up for my newsletter, or keep an eye on the blog for news and upcoming events.

     


    What do you use to dye your yarn?

    I use professional acid dyes and citric acid to dye on ethically sourced wool. After yarn has been dyed, it's rinsed with lukewarm water and an unscented, gentle detergent.

     


    Where do you get your yarn bases and acid dyes from?

    I'm always excited to hear from people who have been inspired to dye yarn. However, I never disclose my suppliers, tools, and techniques, as they are unique to my brand. Please do not ask. You will not receive a reply.

     

     


    I understand that you have a cat, but I'm allergic to them. Does this mean I can't knit with your yarn?

    While I cannot guarantee my yarn is 100% cat-dander free, our house cat Bella does not go near any yarn for sale. Although, she's an excellent quality control manager and overseas that I'm not slacking on the job.


    How do I care for projects knit out of Voolenvine Yarns?

    While superwash yarns are machine-washable, hand washing is always best.  I recommend hand washing knitted items separately, using lukewarm water and a gentle detergent. Always, always, air dry. Your projects will last much longer!

     


    When I soak a project, knit from your yarn, it bleeds a little. Is this normal?

    All of my colorways are guaranteed colorfast. However, a little dye bleeding is normal — especially with red, purple, magenta, or blue-based colorways. While yarn is rinsed after it is dyed, it is possible for some excess dye to remain. Simply rinse your project (separately) with a gentle detergent in lukewarm water. Repeat this process as necessary until water runs clear.

     


    I placed multiple orders. Can you combine them to save me the extra shipping costs?

    Due to the high volume of orders I receive each week, the additional shipping costs for multiple orders cannot be refunded. It creates additional work that takes away from the time I need to package / ship orders.

      


    I purchased more than one skein of the same colorway, but they look slightly different. What's going on?

    When it comes to all hand-dyed yarns, each skein is truly unique. Skeins of the same colorway are never identical, and their intensity varies from batch to batch. They're a work of art! 

    If you order more than one skein of a particular colorway, on the same day, I always ship skeins from the same batch, so they closely match.

    I always recommend alternating between two skeins, every few rows, to avoid pooling, flashing, or a sudden shift of color.

     


    I started caking / balling my yarn, but now it's become a huge tangled mess! Can I get a replacement skein?

    Voolenvine Yarns are skeined with the utmost care. I am not responsible, nor do I offer replacements / refunds for any snags or tangles that may occur in the caking or balling process.

    If you do not have access to a swift and ball-winder, I will happily cake your yarn before shipment. Just let me know in the "notes" section before checkout, or via email.

     


    I’m an LYS owner and would like to stock Voolenvine Yarns. Do you take wholesale orders?

    Thank you very much for your interest, however Voolenvine Yarns is not available for wholesale at this time, or in the foreseeable future. 

    Please also know, it is forbidden to purchase Voolenvine Yarns for resale, without my express consent. If you are caught reselling Voolenvine Yarns in your business, you will no longer be able to purchase products from this site, and your account will be blacklisted.

     


    Do you do trunk shows?

    If my schedule allows, I am available for local trunk shows in the local New York City area. Please contact me via email (Contact@VoolenvineYarns.com) to discuss the possibility.

     


    I received a shipment notification, but when I check the tracking info on the USPS website, there is no data. Where is my stuff?

    When you receive a shipment notification, this simply means that your item has been packaged and stamped. It will be collected by the post office later that day or the following day. Please allow 1-2 days for tracking info to appear on the USPS website. Unfortunately, orders being shipped internationally cannot be tracked after they have left the US.

     


    Do you reserve listings?

    I do not reserve listings. In fairness to all my customers, items are sold on a first-come-first-serve basis.

     


    I don’t have a swift and/or ball winder. Can you wind my skein(s) for me?

    Absolutely! Just let me know in the “notes” section, when checking out. I will ship your yarn caked and ready to knit!

     


    What is a "Free Swim" skein?

    Sometimes I like to take a break from dyeing repeatable colorways, and let loose in the dye pot. I love to experiment with different dye combinations and see how colors play with each other. Sometimes these colorways are intentional, and sometimes they're just happy accidents. Either way, "Free Swim" skeins are one-of-a-kind, non-repeatable colorways.