Customer Care and FAQ

Welcome to Voolenvine Yarns! Here you'll find answers to frequently asked questions about shopping, hand-dyed yarn, shipping, and caring for your handmade projects.

If you can't find what you're looking for, please don't hesitate to get in touch!

Contact

How can I contact Voolenvine Yarns?

The best way to reach me is by email at contact@voolenvineyarns.com.

For order questions or business inquiries, please contact me directly by email rather than through Instagram, Facebook, Ravelry, or other social media platforms. Messages sent through social media can easily get lost, and email allows me to keep track of your inquiry.

I aim to respond to emails within one business day, Monday through Friday. Messages received on weekends or holidays will be answered as soon as possible during regular business hours.

Shopping & Shop Updates

When are shop updates?

Voolenvine Yarns shop updates generally take place every Saturday at 10:00 AM Eastern Time (ET), unless otherwise announced.

Each update features a limited selection of freshly hand-dyed yarn, with available colorways and yarn bases varying from week to week.

For previews of upcoming colorways, yarn bases, and shop announcements, I recommend subscribing to the Voolenvine Yarns newsletter.

Not sure what time an update starts in your location? Visit World Time Buddy to convert Eastern Time to your local time zone.

How does checkout work?

Voolenvine Yarns is a one-person business, and each skein is dyed in small batches. Quantities are limited, and popular colorways may sell out quickly.

Adding an item to your cart does not reserve it. Your purchase is only secured once checkout has been successfully completed.

For a smoother shopping experience, I recommend signing in to your customer account before an update and having your shipping and payment information ready.

If the shop appears empty or a particular colorway is marked Sold Out, it means that yarn is currently unavailable. New inventory is generally added during the next scheduled shop update.

Do you accept custom orders?

Unfortunately, I am not accepting custom dye orders or special requests at this time.

Can I reserve yarn or request a private listing?

To keep things fair for everyone, I'm unable to reserve yarn or create private listings. All available inventory is sold on a first-come, first-served basis.

Where else can I purchase Voolenvine Yarns?

Voolenvine Yarns is sold exclusively through VoolenvineYarns.com. I do not currently sell through retail shops or third-party marketplaces.

You may occasionally find previously purchased skeins offered through independent destashes or secondhand sales. These transactions are not affiliated with or managed by Voolenvine Yarns.

Can I pick up my order in person?

At this time, local pickup is not available. All website orders must be shipped.

I'm visiting the United States. Can you ship my order to my hotel or temporary accommodations?

Yes! You're welcome to have your order shipped to a hotel or other temporary address within the United States.

Please email me immediately after placing your order with your travel dates and any relevant delivery instructions. I'll do my best to accommodate your schedule, although delivery by a particular date cannot be guaranteed.

I recommend confirming that your hotel or accommodation accepts packages on behalf of guests before ordering.

About the Yarn & Dyeing Process

Where is Voolenvine Yarns dyed?

Every skein of Voolenvine Yarns is hand-dyed by me in my dedicated home dye studio in New York.

Finished yarn is stored in a clean, dry, smoke-free, pet-free storage area before being packaged for shipment.

What dyes do you use?

I use professional-grade acid dyes and citric acid to create my colorways on wool and other protein-fiber yarns.

After dyeing, each skein is thoroughly rinsed using lukewarm water and a gentle, unscented liquid soap.

Where do you source your yarn and dyeing supplies?

I work with established suppliers and mills to source high-quality yarn bases from around the world, with an emphasis on responsible sourcing and animal welfare.

My specific suppliers, dye formulas, tools, and production methods are part of my proprietary business process and are not publicly disclosed.

What is a Strange Brew colorway?

Strange Brews are experimental, one-of-a-kind colorways created in the Dye Dungeon!

Unlike my regular colorways, Strange Brews are generally not repeatable. Once a particular batch sells out, it may never return.

Occasionally, an experimental colorway becomes popular enough to join the regular Voolenvine lineup, but most Strange Brews are truly limited editions.

Why do skeins of the same colorway sometimes look different?

The beauty of hand-dyed yarn is that no two skeins are exactly alike!

Subtle variations in color placement, saturation, and speckling are a natural part of the hand-dyeing process. Differences may also occur between dye lots.

When multiple skeins of the same colorway are purchased together, I do my best to select skeins from the same dye lot whenever possible.

For larger projects, particularly sweaters and other garments, I recommend alternating skeins every few rows or rounds to blend any variations and prevent noticeable transitions between skeins.

Yarn Care

How should I wash and care for my Voolenvine Yarns projects?

Although many Voolenvine yarn bases contain superwash wool, I recommend hand washing all finished projects to help preserve their color, shape, and longevity.

For best results:

• Hand wash separately in cool to lukewarm water using a gentle wool wash or mild detergent.

• Avoid excessive agitation, rubbing, or wringing.

• Gently squeeze out excess water and roll your project in a clean towel.

• Reshape and lay flat to air dry.

• Avoid bleach, high heat, and tumble drying.

Always follow the care instructions provided for your specific yarn base, particularly when working with non-superwash wool or delicate fiber blends.

Is it normal for hand-dyed yarn to release some color when washed or blocked?

A small amount of color release may occasionally occur during the first wash or blocking, particularly with deeply saturated colors such as reds, blues, and purples.

Although I thoroughly rinse my yarn after dyeing, excess dye can sometimes remain in highly saturated colorways.

For this reason, I recommend washing darker or more saturated projects separately, especially during their first wash.

If you're planning a project that combines dark and light colorways, always knit or crochet a test swatch using both colors and wash it before beginning your project. This will help you determine whether any color transfer is likely to occur.

Color-catching sheets may help reduce loose dye in the wash water, but they cannot guarantee protection against color transfer.

If you experience significant or persistent bleeding, please email me so I can help assess the issue.

Shipping & Delivery

Can you combine multiple orders to save on shipping?

Unfortunately, shipping charges for separately placed orders cannot be combined, adjusted, or refunded.

If you place multiple orders during a shop update, they may occasionally be packaged together when practical, but the original shipping charges will still apply.

I received a shipping notification, but my tracking information hasn't updated. Is something wrong?

Not necessarily!

A shipping confirmation is generated when your order has been prepared and a shipping label has been created. The package may still be awaiting collection or its first scan by the carrier.

Please allow 1–3 business days for tracking information to begin updating.

International tracking may become less detailed once a package leaves the United States, depending on the destination country and postal service.

If your tracking information remains unchanged beyond the expected timeframe, please contact me.

Do you ship internationally?

International shipping availability and rates are calculated during checkout based on your destination and the shipping services currently available.

Please note that international customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country.

Can you mark my international order as a gift or declare a lower value to avoid customs fees?

Unfortunately, no. All international shipments must be accurately declared as merchandise at their correct purchase value, in accordance with customs regulations.

I cannot mark commercial purchases as gifts or undervalue shipments.

What if my package is lost, delayed, or stolen?

For information about shipping timeframes, delivery issues, and lost or stolen packages, please review the Shipping Policy.

If you have a concern about your order, please contact me by email with your order number and tracking information.

Winding & Handling Your Yarn

Can you wind my yarn into a ball or cake before shipping?

I'm sorry, but I do not currently offer yarn-winding services. All yarn is shipped in skein form.

How should I wind my yarn to avoid tangles?

Each skein is secured with ties to keep the strands organized during dyeing, drying, and packaging.

Before winding, carefully open the skein into a loop and place it securely on a yarn swift or another suitable support. Locate and remove all securing ties before beginning to wind.

Take your time and avoid pulling yarn from a loose or unsupported skein, as this can quickly create tangles.

Some yarn bases, particularly single-ply yarns, may naturally twist or kink slightly. This is normal and does not necessarily indicate a defect.

Unfortunately, I cannot offer refunds or replacement skeins for tangles, snags, or damage that occur during winding or handling after purchase.

If you believe your skein arrived with a manufacturing or preparation issue, please contact me before attempting to wind it so I can help.

Business Inquiries & Collaborations

Do you offer wholesale accounts?

Thank you for your interest! Voolenvine Yarns is not currently available for wholesale.

Are you available for trunk shows?

I'm not accepting trunk show bookings at this time.

Do you vend at fiber festivals or other events?

Voolenvine Yarns does not currently participate in fiber festivals, markets, or other in-person vending events.

All available yarn can be purchased directly through my online shop.

Are you open to collaborations?

I'm always honored when fellow makers, designers, and creative businesses express an interest in collaborating!

While my availability is limited, I'm happy to consider opportunities that align with Voolenvine's creative vision.

Please send your proposal to contact@voolenvineyarns.com, including a brief description of your idea, timeline, and any relevant details.

I'll be in touch if it seems like a good fit and my schedule allows.

Still Have Questions?

If you haven't found the answer you're looking for, please email contact@voolenvineyarns.com.

Thank you for supporting Voolenvine Yarns and the art of small-batch, hand-dyed yarn!