Frequently Asked Questions

CONTACT

Email is the best way to get in touch:  Contact@VoolenvineYarns.com. 

Please do not send messages via social media such as Instagram, Facebook, or Ravelry regarding an order or business inquiry. I receive a variety of messages on these platforms and I may miss it.

Order and business inquiries are answered within 24 hours, Monday - Friday. If contacting over the weekend or holiday, please allow for the next business day for a reply.

 

SHOPPING

 

Q: How do updates work?

A: Updates generally take place on, Fridays @ 5pm EST, unless otherwise noted. Occasionally I will offer "International-Friendly" updates on Saturdays @ 10am ET. 

World Time Zone Converter

Subscribe to the weekly newsletter to be informed about what color ways and bases to expect in each update. 


 

Q: How does checkout work?

My updates can be quite the frenzy! While I'm truly grateful that my yarn has a tendency to sell out quickly, I understand how frustrating it is to be "cart-jacked" during the checkout process.

I am a one-woman business and dye small batches to ensure quality (not quantity) therefore my inventory is limited.

Because yarn has a tendency to sell out quickly (a problem I'm truly grateful to have), I always advise creating an account with the site and logging in a few moments prior to a scheduled update. This will make the checkout process quicker, and better your chances of coming away with yarn placed in your cart.

If you do not see any yarn listed for sale, the shop is sold out until the next update. 

 

Q: Do you take custom orders?

A: Voolenvine does not accept custom orders at this time.

 

Q: Where else can I purchase Voolenvine Yarn?

A: Voolenvine Yarn is sold exclusively through this website, only. It is not available for retail sale anywhere else. 

You may be able to find my yarn through personal, fair trade, non-profit, de-stashes. However, it is forbidden to purchase Voolenvine Yarns for profit resale or auction without my express consent. 

 

Q: Do you reserve listings?

A: In fairness to all customers, listings cannot be reserved. All items are sold on a first-come-first-serve basis.

  

Q: Can I pick-up my order from you in person / at an event? 

A: I'm sorry, no. Orders placed from this website must be shipped via the post. 

Q: I'm traveling to the US and would like to save on shipping. If I place an order, is it possible to ship it to my hotel/accommodations? 

A: Absolutely! Please email me immediately after placing an order to let me know when you will be in town and I'll do my best to coordinate shipment. 

 

PROCESS

Q: What do you use to dye your yarn?

A: I use professional acid dye powder and citric acid to dye ethically sourced wool. After yarn has been dyed, it's rinsed thoroughly with lukewarm water and an unscented, gentle liquid soap. 

 

Q: Where is your yarn dyed?

A: Voolenvine Yarns is dyed in a dedicated studio in my home. Yarn for sale is stored in a clean, dry, smoke-free, pet-free space.

 

Q: Where do you get your yarn, dyes, and other supplies from?

A: All of my yarns are ethically sourced from reputable, cruelty-free farms and mills around the world. 

While I'm always excited to hear from people who have been inspired to dye yarn, I never disclose my suppliers, tools, and techniques, as they are unique to my brand. 

Tip: Google is a handy tool! ;-) 

 

YARN CARE

Q: Do you have any yarn care recommendations?

A: While my superwash yarns are "machine-washable", hand washing is best. 

I recommend hand washing knitted items separately, using lukewarm water and a gentle detergent. ALWAYS air dry. Your projects will last longer!

 

Q: When I soak a project, knit with Voolenvine Yarns, it bleeds a little. Is this normal?

A: All of my colorways are guaranteed colorfast. However, some bleeding of excess dye may occur, especially with red, purple, magenta, or blue-based colorways. Don't worry — this is normal! 

However, I do not recommend knitting these colorways together with lighter ones. Always knit a swatch and wash it to see if the lighter colorway will be affected.

You can also try using color-catchers to prevent bleeding during the soaking process.

As with all hand-dyed yarns, it's always a good idea to rinse your project (separately) with a gentle detergent in lukewarm water for the first few washings. If you notice any bleeding, repeat this process as necessary until water runs clear.

As always, please do not hesitate to email me with your concerns. 

 

 

BUSINESS INQUIRIES

Q: Does Voolenvine Yarns wholesale?

A: Thank you very much for your interest, however Voolenvine Yarns is not available for wholesale at this time, or in the foreseeable future.  


 

Q: Are you available for trunk shows?

A: With regret, Voolenvine Yarns is not available for trunk shows at this time or in the foreseeable future.

 

Q: Do you vend at any fiber events?

A: At this time Voolenvine Yarns does not vend at any fiber events. 

 

Q: Can we collaborate?

A: Collaboration can be a beautiful thing, and I'm always honored when other makers reach out wanting to join creative forces. Please email me with your thoughts and if it feels like a good fit and my schedule allows, I'd love to work something out with you. Thank you for thinking of me! 

 

SHIPPING

Q: I placed multiple orders during an update. Can you combine them to save me the extra shipping costs?

A: Shipping costs for multiple orders cannot be combined, adjusted, or refunded.  

 

Q: I received a shipment notification, but when I check the tracking info on the USPS website, there is no data. Where is my stuff?

A: When you receive a shipment notification, your item has been packaged and stamped. It will be collected by the post office later or the following day.

Please allow 1-3 days for tracking info to appear on the USPS website. International shipments cannot always be tracked after they have left the US.

 

Q: I placed an order from outside the US. Can you mark my package as a “gift” so I may save on customs fees?

A: I understand International shipping fees can be outrageous! However, I must legally mark all international packages as “merchandise”.

The buyer is responsible for shipping costs and additional fees and taxes.

Please visit the terms & conditions page for more information regarding international orders.

 

Q: What happens if my package is lost or stolen? 

A: For my policies regarding lost or stolen packages, please visit my shipping page

 

GENERAL 

Q: Can you cake my order?

A: Regretfully, I do not offer ball-winding services. 

 

Q: I started caking / balling my yarn, but now it's become a tangled mess! Can I get a replacement skein?

A: Skeins are tied in several spots during the dye/drying process to prevent tangles. I remove all these ties with the exception of two before skeining and labeling.

Single-ply bases may have the appearance of being tangled, because of it's nature to kink-up on itself. This should not be cause for concern.

Please untwist and wind your skeins carefully!

Voolenvine Yarns does not offer replacements / refunds for any snags or tangles that may occur in the caking or balling process. 

 

Q: I purchased more than one skein of the same colorway, but they look slightly different. What's going on?

A: When it comes to all hand-dyed yarns, each skein is truly unique. Skeins of the same colorway are never identical, and their intensity varies from batch to batch. 

If you order more than one skein of a particular colorway, on the same day, I do my best to ship skeins from the same batch, so they closely match.

However, when knitting a garment, I always recommend alternating between two skeins, every few rows, to avoid a sudden shift of color.