Shipping & Returns

Thank you for shopping with Voolenvine Yarns! Every order is carefully prepared and packaged by me in my New York studio.

Below you'll find information about shipping, delivery, returns, and what to do if something goes wrong with your order.

Shipping & Processing

When will my order ship?

Orders are generally shipped on Mondays, when my USPS carrier collects outgoing packages from my studio.

Orders placed during Saturday's shop update are typically packaged over the weekend and collected the following Monday.

Orders placed after the weekly shipment has been collected will generally ship the following Monday.

Please note that shipping may be delayed by postal holidays, severe weather, or other unforeseen circumstances.

Once your order has been packaged and a shipping label has been created, you'll receive an email confirmation with tracking information. Tracking may not become active until USPS has collected and scanned your package.

Which shipping carriers do you use?

Domestic orders are generally shipped through the United States Postal Service (USPS), using USPS Ground Advantage or Priority Mail, depending on the shipping service selected or assigned at checkout.

International orders may ship through USPS, UPS, or another available carrier, depending on the destination.

Available shipping options and rates are displayed during checkout.

How are shipping rates calculated?

Shipping rates are calculated at checkout based on your delivery address, package weight, and available shipping services.

Customers are responsible for applicable shipping and handling charges.

For unusually large orders, additional shipping arrangements or charges may be necessary. If an adjustment is required after checkout, I'll contact you before proceeding.

Can I request expedited shipping?

If you need your order by a particular date, please email contact@voolenvineyarns.com before placing your order to discuss available shipping options.

I'll do my best to accommodate your request, although expedited processing and delivery are subject to carrier availability and cannot always be guaranteed.

Returns & Refunds

What is your return policy?

I want you to be delighted with your Voolenvine Yarns purchase!

If you're not completely satisfied with your order, please contact me at contact@voolenvineyarns.com within 7 days of delivery to request a return.

To be eligible for a return:

Yarn must be unused, unwound, and in its original condition.
Original labels must remain attached.
Items must be free of odors, pet hair, stains, damage, or other signs of use.
Returns must be requested and approved before items are shipped back.

Please include your order number and a brief explanation of your return request.

Once your return has been received and inspected, an eligible refund will be issued to your original payment method.

Original shipping charges are generally nonrefundable, except where required by law or when the return results from an error on my part.

Who pays for return shipping?

For returns based on a change of mind or personal preference, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact me so I can review the situation and arrange an appropriate resolution.

International return shipping, customs charges, and related fees may apply.

Are any items final sale?

Unless an item arrives damaged, defective, or incorrect, the following purchases are considered final sale:

Mystery skeins and surprise assortments
One-of-a-kind and specially designated limited-edition items
Collaborations and special collections marked Final Sale
Discounted or clearance yarn marked Final Sale

Final-sale status will be indicated in the relevant product listing where applicable.

Do you offer exchanges?

I'm sorry, but I do not currently offer exchanges.

Because my yarn is dyed in small batches, the same colorway or dye lot may no longer be available when a return is requested.

Tracking & Delivery

My tracking number isn't showing any updates. Is something wrong?

Not necessarily!

Tracking information is generated when your shipping label is created, but it may take 1–3 business days for the carrier to scan the package and update its tracking system.

If your tracking hasn't updated after several business days, please email me with your order number.

International tracking may also become less detailed once a package leaves the United States, depending on the destination and carrier.

Can you combine multiple orders to save on shipping?

If you place multiple orders during the same shop update, I will combine them into a single shipment whenever possible.

However, shipping charges are calculated separately at checkout and cannot be combined, adjusted, or refunded, even when orders are shipped together.

Thank you for your understanding!

What happens if my package is delayed or lost?

Once your order has been shipped, delivery times are determined by the carrier and may be affected by weather, postal delays, customs processing, and other circumstances beyond my control.

If your package appears to be delayed or missing, please begin by checking the tracking information and contacting the carrier.

For USPS shipments, you can:

If you need assistance, please email me with your order number and tracking details. I'll help review the situation and determine the appropriate next steps.

Any reimbursement or replacement will depend on the circumstances, applicable shipping coverage, and relevant consumer protection requirements.

My tracking says "Delivered," but I haven't received my package. What should I do?

First, please check around your delivery location and with anyone who may have accepted the package on your behalf.

You can also contact your local post office or delivery carrier to request additional delivery information.

If you believe your package was stolen, you may need to file a report with the carrier or local authorities.

Please contact me if you need order details or documentation to assist with your inquiry.

I entered the wrong shipping address. Can I change it?

Please email contact@voolenvineyarns.com immediately if you notice an error in your shipping address.

If your order has not yet shipped, I'll do my best to update the address.

Once a package has entered the shipping network, changes may no longer be possible. You may be able to request an intercept or delivery adjustment directly through the carrier, subject to its policies and fees.

Customers are responsible for providing an accurate and complete shipping address at checkout.

My order arrived damaged, or an item is missing or incorrect. What should I do?

Please email me as soon as possible at contact@voolenvineyarns.com with your order number and a description of the issue.

If an item arrived damaged, photographs of the product and packaging are especially helpful.

I'll review the situation and work with you toward an appropriate resolution, at no additional cost when the problem results from a fulfillment error or a defective item.

Shipping Insurance

Do you offer shipping insurance?

Yes! Optional shipping insurance is available at checkout for an additional $5 per shipment.

While insurance is optional, I strongly recommend purchasing it for larger orders, as it provides an extra layer of protection and peace of mind should your package become lost or damaged during transit.

Insured shipments are covered through Shipsurance, subject to the insurer's terms, conditions, and claims requirements.

If your insured package is lost or arrives damaged, please contact me at contact@voolenvineyarns.com with your order number so I can assist with the claims process.

Please note that shipping insurance does not guarantee delivery by a specific date, and claims are subject to review and approval by the insurance provider.

International Shipping

I'm delighted to ship Voolenvine Yarns to customers around the world wherever shipping services are available.

Will I have to pay customs fees or import taxes?

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their destination country, unless checkout explicitly indicates that these charges have been prepaid.

These charges are separate from the shipping fees collected by Voolenvine Yarns.

Please consult your country's customs authority for information about potential import charges before placing an order.

Can you mark my order as a gift or declare a lower value?

Unfortunately, no.

International orders must be accurately declared as merchandise at their correct purchase value, in accordance with customs regulations.

I cannot mark commercial purchases as gifts or undervalue shipments.

Information for UK and EU customers

Orders to the United Kingdom and European Union are generally shipped via UPS, with duties and taxes unpaid unless otherwise specified at checkout.

This means that the recipient is responsible for applicable import duties, taxes, VAT, and carrier processing fees.

Your local customs authority or delivery carrier may contact you to arrange payment before releasing your package for final delivery.

Please note that customs processing and international transit times can vary significantly.

How long will international delivery take?

International delivery times depend on the destination, carrier, customs processing, and local postal conditions.

Estimated delivery dates are not guaranteed, and customs-related delays are outside my control.

Tracking availability may also vary by destination and shipping service.

What if I refuse to pay customs charges?

If a shipment is refused or returned because import charges were not paid, please contact me.

Any refund eligibility will be assessed once the package has been returned and inspected. Original shipping costs, return shipping charges, and other nonrecoverable carrier fees may be deducted where permitted by applicable law.

Questions About Your Order?

I'm always happy to help!

Please email contact@voolenvineyarns.com with your order number and a brief description of your question.

I aim to respond within one business day, Monday through Friday.

Thank you for supporting Voolenvine Yarns and my small, independent dye studio!