All packages are shipped via USPS First Class, unless weighing over 13 oz. In this case, they’ll be shipped USPS Priority.
Orders generally ship within 2-3 business days of purchase.
An email notification is sent with a tracking number, as soon as your item is packaged and ready to ship.
Note: Tracking info may take 1-3 days to appear on the USPS web site. International shipments cannot always be tracked after they have left the US.
Need it fast? Please contact me to discuss speedier shipping options.
Customer is responsible for shipping and handling costs.
New York State residences will have a 4% sales tax added to their order during checkout.
RETURNS + EXCHANGE POLICY
I love happy customers and I want you to love your yarn! If you are not completely satisfied with your order, you may return it for a full refund. I do not offer exchanges at this time. Please email me and I will issue you a return shipping label.
Yarn must be returned in the condition that it was received. Yarn that is caked, missing a label, damaged or soiled will not be accepted.
Return shipping costs may apply. Voolenvine Yarns is not responsible for International return shipping costs.
Q: I placed multiple orders. Can you combine them to save me the extra shipping costs?
A: Due to the high volume of orders we receive each week, the additional shipping costs for multiple orders cannot be refunded.
Q: I received a shipment notification, but when I check the tracking info on the USPS website, there is no data. Where is my stuff?
A: When you receive a shipment notification, your item has been packaged and stamped. It will be collected by the post office later or the following day.
Please allow 1-3 days for tracking info to appear on the USPS website. Unfortunately, orders being shipped internationally cannot be tracked after they have left the US.
Q: I placed an order from outside the US. Can you mark my package as a “gift” so I can save on customs fees?
A: Legally, all international orders must be marked as “merchandise”.
The buyer is responsible for shipping costs and additional fees and taxes.
Please visit the terms & conditions page for more information regarding international orders.
Q: What happens if I think my package was lost or stolen?
A: Voolenvine Yarns is not responsible for and does not replace uninsured lost or stolen packages.
In most cases, packages are simply delayed. If the tracking status says "delivered" but you still haven't received it, please allow 2-3 more days for actual delivery. Otherwise, contact the USPS.
For peace of mind, especially for large orders, I do recommend adding the "Shipping Insurance" listing to your cart before checking out. I will email you with a separate invoice with insurance costs. (Depending on the order amount, insurance is generally $2 - $5 US.)
Q: Oops! I provided the incorrect shipping address.
A: The customer assumes responsibility for any mistakes made entering the shipping address. If you provided the incorrect shipping address, please email me immediately to let me know. Once a package has been shipped, there is nothing I can do. You may contact the USPS with your tracking number an attempt to intercept the package.
Q: I received the wrong or missing item. Now what?
A: While I'm very thorough when it comes to packaging, mistakes happen. Please contact me immediately and I will work to correct your order at no extra cost to you.
*** INTERNATIONAL CUSTOMERS PLEASE READ ***
All outgoing international packages must be marked as “merchandise”.
Customers ordering from outside of the United States are responsible for the payment of any international customs fees and/charges that may apply. Please review your post office and customs policies.
*** UK CUSTOMERS PLEASE NOTE ***
Please be aware, orders with a declaration worth over £15 delivery may be subject to a 20% VAT tax + additional Royal Mail handling fee.
Shipping rates are automatically calculated by the USPS, based on customer's address and the weight of their order.
Large orders may be subject to shipping and handling cost adjustment.