All packages are shipped via USPS First Class, unless weighing over 13 oz. In this case, they’ll be shipped USPS Priority.
Orders generally ship within 2-3 business days of purchase.
An email notification is sent with a tracking number, as soon as your item is packaged and ready to ship.
Note: Tracking info may take 1-3 days to appear on the USPS web site. International shipments cannot be tracked after they have left the US.
With regret, Voolenvine Yarns cannot be responsible for lost or stolen packages. Please contact your local post office with your order tracking number.
If you would like to insure your package, please email me immediately after placing your order and I will send a separate invoice with insurance costs.
The customer assumes responsibility for any mistakes made entering the shipping address.
Need it fast? Please contact me to discuss speedier shipping options.
Customer is responsible for shipping and handling costs. Regarding return shipping, please refer to my return / exchange policies above.
New York State residences will have a 4% sales tax added to their order during checkout.
I placed multiple orders. Can you combine them to save me the extra shipping costs?
Due to the high volume of orders we receive each week, the additional shipping costs for multiple orders cannot be refunded.
I received a shipment notification, but when I check the tracking info on the USPS website, there is no data. Where is my stuff?
When you receive a shipment notification, your item has been packaged and stamped. It will be collected by the post office later or the following day.
Please allow 1-3 days for tracking info to appear on the USPS website. Unfortunately, orders being shipped internationally cannot be tracked after they have left the US.
I placed an order from outside the US. Can you mark my package as a “gift” so I can save on customs fees?
Legally, all international orders must be marked as “merchandise”.
The buyer is responsible for shipping costs and additional fees and taxes.
Please visit the terms & conditions page for more information regarding international orders.
Incorrect delivery address or lost/stolen package.
Unfortunately, I cannot be responsible for your carrier delivering to the wrong address, or for stolen packages. If you would like to insure your package, please let me know immediately after your purchase is complete, and I'll send a separate invoice for the insurance cost.
The customer assumes responsibility for any mistakes made entering the shipping address. If you realize you provided the wrong address, let me know right away so I can correct it. After your order is shipped, it's out of my hands and there is nothing I can do.
*** INTERNATIONAL CUSTOMERS PLEASE READ ***
All outgoing international packages must be marked as “merchandise”.
Customers ordering from outside of the United States are responsible for the payment of any international customs fees and/charges that may apply. Please review your post office and customs policies.
*** UK CUSTOMERS PLEASE NOTE ***
Please be aware, orders with a declaration worth over £15 delivery may be subject to a 20% VAT tax + additional Royal Mail handling fee.
Shipping rates are automatically calculated by the USPS, based on customer's address and the weight of their order.
Large orders may be subject to shipping and handling cost adjustment.