POLICIES

PAYMENT

Payments are accepted via major credit card and PayPal.

 

REFUNDS + EXCHANGES

If you are not completely satisfied with your purchase, I happily accept refunds and exchanges under the following conditions:

Please email Contact@VoolenvineYarns.com within 14 business days from postmark. Return shipping costs may apply.

Incorrect items and/or missing items from your order will be shipped/exchanged at no extra cost.

Yarn that has been caked or wound into a ball may not be returned.

Returned items must be shipped back in resale condition. A refund or exchange will not be issued for returned items that appear used, damaged, and/or soiled.

Yarn Clubs and Mystery Skeins may not be exchanged or refunded.

All discounted items are final sale.


COUPON CODES

To redeem, simply add items to your cart and enter code at checkout. Coupon codes are limited to one use per customer.

 

PRIVACY

Voolenvine Yarns is committed to ensuring that your privacy is protected. Any information you provide is secure and is used only to maintain your VoolenvineYarns.com account. It is never shared.

 

YARN CLUBS

All yarn club purchases are final sale and may not be refunded. Please see below for shipping info.

CUSTOM ORDERS

Unfortunately, I am unable to accept custom orders at this time. Voolenvine Yarns has shop updates once a week (please see home page for update schedule) and do my best to dye my most popular / seasonal colorways across all bases.

 


SHIPPING POLICIES

All packages are shipped via USPS First Class, unless weighing over 13 oz. In this case, they’ll be shipped USPS Priority.

Orders generally ship within 1-3 business days of purchase. For custom orders, please allow up to 3 weeks for shipment.

For all orders, you will receive an email notification as soon as your item is packaged and ready to ship, along with a tracking number. Tracking info may take 1-2 days to appear on the USPS web site. International shipments cannot be tracked after they have left the US.

Need it fast? Please contact me to discuss speedier shipping options.

Customer is responsible for shipping and handling costs. Regarding return shipping, please see my refund/exchange policies.

New York State residences will have a 4% sales tax added to their order during checkout.

Yarn Clubs: When purchasing a yarn club membership, you will pay upfront for the shipment of each monthly installment, at checkout. Please be sure to choose your correct location and the "Yarn Club" shipping option (see image below). Yarn Club orders with the incorrect shipping option selected will be cancelled.


*** INTERNATIONAL CUSTOMERS PLEASE READ ***

All outgoing international packages must be marked as “merchandise”.

Customers ordering from outside of the United States are responsible for the payment of any international customs fees and/charges that may apply. Please review your post office and customs policies.

 


Shipping Rates for skeins:

US: $3.75 per item + $1.50 per additional item

Canada: $9.50 per item + $2.00 per additional item

Everywhere Else: $13.50 + $2.00 per additional item

Large orders may be subject to shipping and handling cost adjustment.